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If you spotted an error on this site, want to flag a change in bonus terms, or need to reach the editor, please use the e-mail addresses below. We don't operate a chat on this site and we don't take deposit or account questions — those must be sent directly to the operator's support, usually available 24/7 inside your account. Writing to us about an operator-side problem will only slow the resolution down, since we have no visibility into your account at all. If you prefer paper mail, our postal address is listed at the foot of this page and in the Terms.
Response time
We answer within two working days for editorial questions, within one working day for correction requests, and within five working days for media and partnership enquiries. Weekends and Canadian public holidays are not counted. Peak holiday periods — late December and the first week of July — typically add one day on top. If you have not received a reply after that window, assume the message was caught by a spam filter and resend from a different address, briefly noting that this is a resend.
How to reach us
Editorial e-mail: editor@wins-pirit.org — content errors, fact-checks, update requests. Privacy e-mail: privacy@wins-pirit.org — questions about personal data, cookie use and data access requests. General enquiries: hello@wins-pirit.org — anything that doesn't fit the two above. Our postal address is listed in the footer and in the Terms & Conditions page. All e-mail is read by a person, not an auto-responder, so please keep subject lines descriptive — 'Winspirit bonus page error' is much more useful than 'question'.
Media requests
For press, interviews and research collaboration, write to editor@wins-pirit.org with the publication name, the deadline and a short brief. We reply even if we decline. We don't accept paid placement, sponsored posts or do-follow link exchanges, and we don't participate in roundups whose only purpose is to collect backlinks. Academic researchers studying player protection, bonus abuse or regulatory arbitrage are welcome to request anonymised data on how our readers use the site; data requests go to the privacy address and are answered under our standard retention policy.
Topics we answer
We can help with: how a specific Winspirit promotion works in practice, how to interpret bonus terms and wagering rules, which payment methods actually clear from Canada, how we rate operators and why a score changed. We cannot help with: account verification, blocked withdrawals, missing deposits or any other operator-side issue — those must go to the operator's support directly. If you are not sure whether a question is editorial or operator-side, send it to the editor and we will either answer or redirect you to the right address at the operator with a brief note on which Terms clause applies to your situation.